Lax.com Reviews

I was told I would have to pay $20 to return the items I didn't want. Due to sizes I has to pay $70 to return items!

Worst experience ever! It is a real shame that Customers are not valued by some Companies anymore, rather their perspective seems to be that it is just such a privilege for customers to do business with that company! Called to track an order that got lost and was told they would file a claim that would take 8-10 days, then would process a new order... said really your not even going to process an replacement for 8-10 days after it is over a week late already. Asked to speak to manager, was denied said they were out of the office for the day. Got upset and demanded to know what they were going to do to fix their delivery problem and was told to stop interrupting him. This after the guy had tried to talk over me and interrupted everything I had said so far, now it is suddenly me that is interrupting. Then he changed the story and he is going to contact UPS a process a claim then will call me back to start a replacement order and figure out how to get the delivery to me when I need it. Stating that is what he said, so wrong! When asked for a time he would call me, again I get the "that is what I told you line". The rudeness and arrogant nature of this guy was unbelievable. If I owned that business I wouldn't let him anywhere near a phone or a customer without some serious training and attitude adjustment.

Bought several items; one of the cleats were the wrong size and after making me pay to ship it back they refuse to give me my refund because the box has tape on it?!? Even though they haven't been worn. Buy from any of the other lax stores, they're actually have decent customer service that won't make you waste almost $150!

Bought several items; one of the cleats were the wrong size and after making me pay to ship it back they refuse to give me my refund because the box has tape on it?!? Even though they haven’t been worn. Buy from any of the other lax stores, they’re actually have decent customer service that won’t make you waste almost $150! I’ll be telling everyone on my sons’ MD teams about our experience!